Billing Information
It is important to us that you understand your healthcare bills. Please feel free to contact us with any questions.
¿Necesitas español? Haz clic aquí.
Hospital Bills
- For any questions related to your patient bill, please call 707-646-3400; or
- Email: PatientFinancialServices@NorthBay.org
- Your Rights and Protections Against Surprise Medical Bills
Your hospital bill will include charges for tests and services provided by the hospital staff (facility fee). These charges do not include fees charged by the physicians who care for you (physician's fees). The physicians' charges are billed separately.
Center for Primary Care and Northbay Specialty Practice Bills
Physician Billing Department: 707-646-3400
Hospital & Physician Payments
Send payments to the following address:
Northbay Healthcare Group
PO Box 511870
Los Angeles, CA 90051-1827
Payments can also be made over the phone or at either hospital campus. The Patient Financial Services Department (Billing) is open 8:00 a.m. to 4:40 p.m., Monday through Friday. In-person visits are available by appointment only.
Payment arrangements
Our Billing Office can work with you to development a payment plan which fits your financial situation. Please contact a Patient Account Representative at 707-646-3400.
Uninsured Discount Program
Northbay Health understands serious injury or illness can put a financial strain on any family. Paying for emergency and or medically necessary medical care can be difficult, particularly for patients who lack health insurance.
As part of our ongoing commitment to our patients, Northbay Health works hard to help our patients address their financial responsibilities by providing discounts to patients who are uninsured and do not qualify for Northbay Health's Financial Assistance Program.
The uninsured discount is consistently applied to final billed charges for uninsured patients who come to our facilities for treatment. It does not apply to standard patient liabilities such as copayments, deductibles, and coinsurance.
This discount may not be combined with Northbay Health's hospital financial assistance discount.
Financial Assistance
Our financial counseling team is here to answer any questions and guide you through the application process for financial assistance. Please contact a Northbay Health Financial Counselor Ambassador at 707-646-5637.
